Totetrend is committed to offering a clear and reliable return process for all orders within the United States. We want customers to shop with confidence, knowing they can return products when necessary under transparent conditions.

Return Period and Eligibility

Customers may request a return within 14 days of receiving their order. To qualify, items must be unused, unopened, and in original condition. Orders that do not meet these criteria cannot be accepted for return. This policy ensures items remain in good condition for future customers and aligns with GMC requirements.

Initiating a Return

To begin a return, customers should contact our support team at support@totetrend.shop with their order number and reason for return. Our team will provide step-by-step instructions, including return authorization. Returns initiated without prior contact may not be accepted.

Return Shipping and Labels

Customers are responsible for shipping items back to Totetrend. In some cases, a prepaid return label may be provided. Returns must be shipped via a trackable method for accountability. Shipping costs are generally non-refundable unless the return is due to an error by Totetrend, such as a defective or incorrect item.

Defective or Damaged Products

If an item arrives damaged, defective, or not as described, customers must report the issue within 48 hours of receipt. Totetrend will provide return instructions and ensure that a replacement is sent or a full refund is issued. Photos of damaged items should be included to expedite the process.

Non-Returnable Items and Exceptions

Certain products are not eligible for return, including personal care items, custom-made products, and items marked as final sale. These exceptions are clearly indicated on the product page. Totetrend reserves the right to refuse returns that do not meet eligibility criteria.

Exchanges and Change of Mind

Exchanges are handled on a case-by-case basis. Customers wishing to exchange an item for a different size or product must follow the standard return procedure. Returns due to change of mind are accepted within the 14-day window, provided the item is in original condition. Exchange shipping costs are the responsibility of the customer unless otherwise specified.

Refunds and Processing Time

Once a returned item is received and inspected, refunds are processed within 5–10 business days. Refunds are issued to the original payment method. Customers receive notification via email once the refund is completed.

Delayed or Missing Refunds

If a refund is not received within the specified timeframe, customers should contact support@totetrend.shop. Refund processing times may vary depending on the bank or payment provider. Totetrend will assist in resolving any delays to ensure customers receive their funds promptly.