Q1: How long does it take to process and ship my order?
A: Orders placed before 11:00 AM EST, Monday–Friday are processed the same day. Orders placed after this time or on weekends/holidays are processed the next business day. Shipping within the USA typically takes 4–7 business days, with total delivery expected within 5–9 business days including processing and handling.

Q2: How can I track my order?
A: Once your order ships, you will receive a tracking link via email. You can monitor your package directly through the carrier’s website to check delivery status.

Q3: What is your return policy?
A: Returns are accepted within 14 days of delivery for items that are unused, unopened, and in original condition. Certain items, like custom products or final-sale items, are not returnable.

Q4: How do I initiate a return?
A: To start a return, contact support@totetrend.shop with your order number and reason for return. Our team will provide instructions, including any return labels if applicable. Damaged or defective items must be reported within 48 hours of receipt.

Q5: When will I receive my refund?
A: Once a returned item is received and inspected, refunds are issued to the original payment method within 5–10 business days. If a refund is delayed, please contact support@totetrend.shop for assistance.

Q6: What payment methods do you accept?
A: Totetrend accepts PayPal, Stripe, and major credit/debit cards. All payments are processed securely in USD. Payment confirmation is sent immediately after a successful transaction.

Q7: What if my payment fails?
A: If a payment fails, you will be notified immediately. You can retry the payment using the same or an alternative verified method. Totetrend monitors all transactions for security and fraud prevention.

Q8: Are there subscriptions or recurring payments?
A: Totetrend does not offer subscriptions or recurring billing. Every purchase is a one-time payment per order.

Q9: How do I know the size or care instructions for products like hats, wallets, or ties?
A: Product pages include detailed size charts, material information, and care instructions. Please review this information carefully before purchasing. All items are shipped new and in original condition.

Q10: Who can I contact for other inquiries?
A: For account issues, technical support, promotions, or any questions not covered above, contact support@totetrend.shop. Our team aims to respond promptly and provide helpful guidance.