We ship exclusively within the United States. Here’s everything you need to know about our shipping process and timelines:

Order Processing & Daily Cut-Off

  • Orders placed before 11:00 AM (EST), Monday–Friday, are processed the same day.
  • Orders placed after this time are processed the next business day.
  • Weekend and holiday orders are processed on the following working day.
  • Customers receive a confirmation email once their order is in processing.

Handling & Preparation Time

  • Standard handling time is 1–2 business days before shipment.
  • During peak seasons, handling may extend to 3 business days.
  • Products are carefully packed to prevent damage during transit.
  • Customers are notified via email once the order is ready for shipment.

Transit Duration

  • Standard delivery within the USA: 4–7 business days.
  • Delivery times depend on the destination and carrier availability.
  • Tracking information is shared immediately once the order ships.
  • Please note that unexpected logistics delays may occasionally occur.

Total Estimated Delivery Timeline

  • Total delivery time = Processing + Handling + Transit.
  • Expected USA delivery: 5–9 business days.
  • Customers are encouraged to use the provided tracking link for updates.
  • All timelines are business days, excluding weekends and holidays.

Pricing, Taxes & Payment Currency

  • All product prices are displayed in USD.
  • Applicable taxes are calculated at checkout.
  • Shipping costs are shown before payment confirmation.
  • Discounts or promotions may be applied automatically at checkout.

Shipping Cost & Methods

  • Flat rate shipping: $10 per order.
  • Trusted carriers include USPS, UPS, and FedEx.
  • Shipping method is automatically selected based on order weight and location.

Product Responsibility & Condition

  • All items are shipped new, unopened, and in original condition.
  • Customers are responsible for providing accurate delivery details.
  • Any issues with product quality or condition must be reported immediately.
  • Handling and care instructions are provided for delicate items where applicable.

Address Accuracy & Verification

  • Customers must provide the correct shipping address during checkout.
  • Incorrect or incomplete addresses may delay delivery or cause package returns.
  • We are not responsible for packages lost due to incorrect customer information.
  • Double-check address details before confirming your order.

Address Changes & Modifications

  • Address modifications can be requested within 12 hours of order placement.
  • After this period, changes may not be possible if the order has already been processed.
  • For urgent modifications, contact support@totetrend.shop immediately.
  • Address updates cannot be guaranteed once the shipment is in transit.

Order Cancellation Policy

  • Orders can be cancelled within 12 hours if not yet processed.
  • Orders already shipped cannot be cancelled.
  • Refunds for cancelled orders follow our Refund Policy.
  • Customers must contact support to initiate cancellation.

Tracking & Shipment Updates

  • A tracking link is emailed once the order has shipped.
  • Tracking status may take 24–48 hours to update on the carrier’s website.
  • Customers can monitor delivery directly through the carrier portal.
  • For any tracking issues, contact support@totetrend.shop.

Lost, Damaged, or Delayed Shipments

  • Damaged packages must be reported within 48 hours of receipt with supporting photos.
  • Lost shipments are investigated with the carrier before resolution.
  • We assist in resending or refunding based on the carrier’s confirmation.
  • Delays due to weather, customs, or other exceptions are beyond our control, but updates are provided promptly.